Shipping Policy
Thank you for shopping with us. We are committed to delivering your favorite dry fruits—dates, almonds, cashews, and more—quickly, safely, and efficiently.
1. Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on Sundays or public holidays.
In case of high order volume or unforeseen circumstances, processing times may be slightly delayed. We will notify you if there is a significant delay.
2. Shipping Time
Delivery timelines may vary based on your location:
- Within City/Metro Areas: 2–4 business days
- Other Locations: 4–7 business days
Please note that delivery times are estimates and may vary due to factors such as courier delays, weather conditions, or remote locations.
3. Shipping Charges
- Shipping charges are calculated at checkout based on your location and order value
- We may offer free shipping on selected orders or promotions (if applicable)
4. Order Tracking
Once your order is shipped, you will receive a confirmation message/email with a tracking number and courier details. You can use this to track your order in real-time.
5. Delivery Issues
If you experience any issues with delivery, such as delays or missing packages, please contact us immediately. We will coordinate with the courier partner to resolve the issue as quickly as possible.
6. Incorrect Address
Please ensure that your shipping address and contact details are accurate. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
7. Damaged or Open Packages
If you receive a package that appears damaged or tampered with, we recommend:
- Do not accept the delivery if possible
- Take clear photos/videos of the package
- Contact us within 24 hours of delivery
We will investigate and provide a suitable resolution.